Xpresso CONTACT CENTER Solution

The Xpresso Contact Center, designed and developed by CallTech, is a powerful and flexible Microsoft technology based solution for businesses that manage IVR systems and Contact Centers. Examples of such systems are: help desks, dial in customer assistance Centers, telemarketing sales campaigns and directory assistance operations. The Xpresso Contact Center offers an integrated suite of applications that equip your company’s call center with the following capabilities


  • Call Routing
  • Voice Recording on Demand
  • Interface to Voice Recording System
  • Real Time and History Reports
  • Remote administration for technical support
  • Supervisor Monitor
  • Supervisor Coach, Listen, Intervene modes conact-center-4
  • Online statistics and RTM monitor
  • Agent /Supervisor soft phone (Analog / SIP)
  • Remote agent / satellite office via VoIP
  • API for CRM / 3rd party integration
  • Announcement of position in Queue + Average Waiting Time
  • Private Greeting
  • Dynamic IVR messages
  • Communications Server (E1 / Analog / SIP)
  • BPX/IPBBX Telephony switch
  • Full-time voice recording & retrieval
  • Inbound / Outbound Campaigns conact-center-3
  • Skill-based Automatic Call Distribution
  • Multi-lingual (English, French, German, Polish, Portuguese, Spanish, Russian/Arabic)
  • Campaigns Voicemail
  • Interactive Voice Response (Powered by Xbuilder)
  • IVR Applications (by industry) conact-center-1
  • Fax and Email Calls
  • Callback (Leave Number / Proxy / Web)
  • Preview / Progressive / Predictive Dialers
  •  Speech Recognition

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